Nano Aminos is committed to maintaining the highest standards of quality and customer satisfaction. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted for products purchased through our website.
Eligibility for Returns
Due to the nature of research-grade products, only unopened, unused, and unaltered products are eligible for return or exchange. Products must be returned in their original packaging with all seals intact. Any item that has been opened, used, tampered with, or improperly stored is not eligible for return.
Returns must be requested within the specified return window stated on our website. Nano Aminos reserves the right to refuse returns that do not meet eligibility requirements.
Non-Returnable Items
The following items are not eligible for return or refund:
-
Opened or used products
-
Products with broken seals or altered packaging
-
Products damaged due to improper handling or storage
-
Clearance or final sale items, where applicable
These restrictions are in place to protect product integrity and ensure safety and quality compliance.
Return Authorization
All returns require prior authorization. Customers must obtain approval before sending any product back. Unauthorized returns may be refused or returned to the sender at the customer’s expense. Instructions for authorized returns will be provided after review of the request.
Refunds
Once an eligible return is received and inspected, Nano Aminos will notify the customer of approval or rejection of the refund. Approved refunds will be issued to the original payment method used at the time of purchase, excluding original shipping costs unless otherwise required by law.
Refund processing times may vary depending on the payment provider and financial institution.
Exchanges
Exchanges may be offered for eligible unopened products, subject to availability. If an exchange is approved, the replacement product will be shipped after the original item has been received and inspected. Additional shipping fees may apply.
Damaged or Incorrect Orders
If you receive a product that is damaged during shipping or if an incorrect item was sent, you must notify Nano Aminos within a reasonable timeframe after delivery. Supporting documentation, such as photos of the package and product, may be required to assess the issue.
Nano Aminos will review such cases individually and may offer a replacement or refund at our discretion.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part. Shipping fees are non-refundable, except where required by applicable law.
Refused or Undeliverable Shipments
Orders that are refused, returned due to failed delivery attempts, or rejected by customs may be subject to restocking fees or return shipping deductions. Refunds, if applicable, will be issued after deducting these costs.
Chargebacks and Disputes
Initiating a chargeback without first contacting Nano Aminos may delay resolution. We encourage customers to address concerns directly so we can assist efficiently and fairly.
Policy Updates
Nano Aminos reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting to the website. Customers are encouraged to review this policy prior to making a purchase.
Contact Information
If you have questions regarding returns, refunds, or exchanges, please refer to our Contact Us page for assistance.