Nano Aminos is committed to providing fast, reliable, and transparent shipping for all research-grade products. This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed and paid for within our stated processing timeframe may qualify for same-day shipping, subject to order verification and product availability. Orders placed outside of business hours will be processed on the next business day.
Nano Aminos reserves the right to delay or cancel orders if additional verification is required or if the order does not comply with applicable laws or our research-use-only policy.
Shipping Methods
We ship orders using reputable domestic and international carriers to ensure safe and timely delivery. Shipping methods and available options are displayed at checkout and may vary based on destination, package size, and carrier availability.
Shipping costs are calculated at checkout and are based on the selected shipping method, order weight, and delivery location.
Shipping Destinations
Nano Aminos ships to eligible domestic and international destinations where permitted by law. Customers are responsible for ensuring that the products they order are legal to import, possess, and use in their jurisdiction. We are not responsible for shipments delayed, seized, or rejected by customs or regulatory authorities.
Estimated Delivery Times
Estimated delivery times are provided for reference only and are not guaranteed. Transit times may vary due to carrier delays, customs clearance, weather conditions, or other factors beyond our control. Nano Aminos is not liable for delays once the shipment has been handed over to the carrier.
Same-Day Shipping
Same-day shipping may be available for qualifying orders placed before the daily cutoff time and subject to inventory availability and payment confirmation. Same-day shipping does not guarantee same-day delivery and refers only to the shipment dispatch date.
Order Tracking
Once your order has shipped, tracking information will be provided via email where available. It is the customer’s responsibility to monitor shipment progress and ensure availability to receive the package upon delivery.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout. Nano Aminos is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment if an order is returned due to address errors.
Lost, Stolen, or Damaged Packages
Nano Aminos is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. If a package arrives damaged, customers must report the issue within a reasonable timeframe and retain all packaging materials to assist with carrier claims.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, import fees, or brokerage charges imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping fees.
Shipping Restrictions
Due to regulatory requirements, certain products may have shipping restrictions to specific locations. Nano Aminos reserves the right to limit or refuse shipment to certain regions without prior notice.
Returns Related to Shipping
If a shipment is returned due to refusal, failed delivery attempts, or customs issues, any applicable return shipping fees will be deducted from the refund amount, where applicable.
Policy Changes
Nano Aminos reserves the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting to the website. Customers are encouraged to review this policy prior to placing an order.
Contact Information
If you have any questions regarding shipping, delivery, or order status, please refer to our Contact Us page for assistance.